10-Week Art Classes – Cancellation & Missed Lesson Policy
At Jamie Poole Arts, I want every student to enjoy their art journey, whether in-person or online. To keep things clear and fair for everyone, here’s how cancellations, missed lessons, and transfers are handled:Before the Course Starts
Note:
This policy is designed to be fair to both students and the business, helping me keep class sizes manageable and resources available for everyone.
At Jamie Poole Arts, I want every student to enjoy their art journey, whether in-person or online. To keep things clear and fair for everyone, here’s how cancellations, missed lessons, and transfers are handled:Before the Course Starts
- Cancellations more than 7 days before the course begins:
- Full refund minus a £5 admin fee, or transfer to a future course free of charge.
- Cancellations within 7 days of the course start:
- 50% refund, or transfer to a future course free of charge (subject to availability).
- No refunds are given once the course has started, except in exceptional circumstances at my discretion (serious illness, family emergency, etc.).
- Missed a class?
- No problem! All students get access to weekly online lesson videos so you can catch up anytime.
- You’re welcome to swap between in-person and online classes during the term—just let me know in advance so I can reserve your spot.
- If you attend in-person and can’t make your usual class, you may join a different physical class at another time during the same week (subject to availability).
- Transfers:
- If you need to switch from in-person to online (or vice versa), or swap to a different in-person class that week, you can do so at any point in the course, space permitting.
- If you permanently transfer to a different course with a lower fee, please note that no refund will be given for any difference in price, as places are reserved once booked.
- If I am unable to teach a scheduled class due to illness or unforeseen circumstances, I will arrange an alternative date for the missed lesson (usually at the end of the 10-week series).
- If you are unable to attend the rescheduled date, you are welcome to request a refund for that single lesson (equal to one-tenth of the total course fee).
- Please email [email protected] or call/text 07899 676769 as soon as possible if you need to cancel, transfer, or discuss your situation. I’ll always do my best to help.
Note:
This policy is designed to be fair to both students and the business, helping me keep class sizes manageable and resources available for everyone.
